Online Quote Terms

ONLINE QUOTE, PAYMENT AND VERIFICATION TERMS

1. APPLICATION OF THESE TERMS

These terms apply to all quotations generated using the D&C Patio Kits online quote calculator and to any order or payment submitted through the calculator.

By submitting an order and making payment, you acknowledge that you have read and accepted these terms.

The online quotation is an invitation to treat only and does not constitute acceptance of your order by Sheffco Pty Ltd.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including any right under the Australian Consumer Law.

2. ONLINE QUOTATION

The online quotation is calculated using the measurements, selections and other information entered by the customer.

Although we take reasonable care in maintaining the calculator and its pricing information, the calculator does not inspect the customer's property, independently verify measurements or determine every structural, engineering, delivery, building approval or site requirement. The quotation is therefore subject to post-payment verification in accordance with these terms.

Images, diagrams, colours, renderings and previews displayed by the calculator are illustrative only and may not precisely represent the dimensions, proportions, colours, appearance or configuration of the products ultimately supplied.

3. CUSTOMER INFORMATION

The customer is responsible for supplying complete and accurate information, including:

(a) measurements and dimensions;

(b) roof style and attachment type;

(c) roof pitch and overhangs;

(d) post, beam, gutter and footing selections;

(e) wind rating;

(f) colours and finishes;

(g) delivery address and site access details; and

(h) any relevant site, engineering or approval information requested by us.

The customer must notify us during the verification process if any submitted information is incorrect, incomplete or has changed.

4. PAYMENT

The quoted amount is charged when the customer completes the online payment.

Payment represents the customer's offer to purchase the products shown in the quotation, subject to verification and acceptance by Sheffco Pty Ltd.

Receipt of payment, an automated email, payment receipt, draft order, invoice or Shopify order reference does not mean that the order has been accepted, verified or released for manufacture.

Any amount paid will be applied to the order once the order has been verified and accepted.

5. ORDER VERIFICATION

After receiving payment, we will contact the customer by telephone, email or other reasonable means to verify the order.

The verification process may include confirming:

(a) customer and delivery details;

(b) measurements and dimensions;

(c) roof type and attachment method;

(d) wind rating and engineering requirements;

(e) posts, beams, gutters, footings and other components;

(f) colour and finish selections;

(g) delivery access and applicable freight charges;

(h) stock and material availability;

(i) applicable approvals or site requirements; and

(j) any apparent error, inconsistency or omission in the quotation.

We may ask the customer to provide photographs, drawings, plans, measurements, engineering information or any other reasonable supporting information.

The customer must not assume that the patio kit is suitable for a particular site or approved for construction merely because payment has been accepted.

6. OUTCOME OF VERIFICATION

Following verification:

(a) we may confirm the order as quoted;

(b) we may issue a corrected or revised quotation for the customer's approval; or

(c) we may advise the customer that we are unable to accept or supply the order, cancel the order and provide a full refund.

An order is accepted only when Sheffco Pty Ltd issues written confirmation that verification has been completed and the order has been accepted for manufacture.

7. CORRECTIONS AND VARIATIONS

Verification may identify a required correction or variation because of:

(a) incorrect or incomplete measurements;

(b) incompatible product selections;

(c) omitted components;

(d) engineering, wind-rating or safety requirements;

(e) delivery location or access requirements;

(f) stock or material availability;

(g) pricing, calculator, software, coding, spreadsheet, data-entry or typographical errors;

(h) special transport or delivery requirements for materials requested in full lengths; or

(i) any other information that materially affects our ability to supply the order.

Full-Length Material Deliveries

Where possible, materials may be supplied in transportable lengths and may require joining or splicing in accordance with the applicable design and installation requirements.

If you require materials to be supplied and delivered in full, unspliced lengths, you must notify our office before your order is confirmed and released for manufacture.

As a general transport requirement, flashings over 8.0 metres and beams or roofing over 9.0 metres may require delivery by semi-trailer or other specialised transport.

Additional freight and delivery charges will apply where specialised transport is required. We will advise you of any additional charges during the verification process and obtain your agreement before proceeding.

You are also responsible for ensuring that suitable access is available at the delivery address for the required delivery vehicle.

If a correction or variation changes the products, specifications, delivery requirements or price, we will explain the proposed change and obtain your agreement before proceeding.

We will not charge an additional amount without your express agreement.

If the revised price is lower, we will refund the difference.

If the revised price is higher, you may either:

(a) accept the revision and pay the agreed difference; or

(b) decline the revision and receive a full refund of the original payment, provided the order has not already been confirmed and released for manufacture.

8. WHEN WE MAY DECLINE AN ORDER

Before written acceptance, we may decline an order where:

(a) measurements or selections are incomplete, inconsistent or appear incorrect;

(b) the selected products or components are incompatible;

(c) the proposed patio kit cannot reasonably be supplied safely or lawfully;

(d) engineering, wind-rating, structural or regulatory requirements cannot reasonably be satisfied;

(e) required products, colours, materials or components are unavailable;

(f) delivery to the nominated address is unavailable or impracticable;

(g) there is an obvious or material pricing, calculator, software, coding, spreadsheet, data-entry or typographical error;

(h) the customer does not accept a necessary correction or variation;

(i) we cannot reasonably verify the customer, payment, measurements, delivery information or order details;

(j) the payment appears unauthorised or fraudulent;

(k) circumstances beyond our reasonable control prevent us from supplying the order substantially as quoted; or

(l) the quotation has been generated because of a malfunction or error in the online calculator.

We will exercise this right only where reasonably necessary and will not decline an order arbitrarily.

9. FULL REFUND IF THE ORDER IS NOT CONFIRMED

If we decline or cancel the order before written acceptance, we will provide a full refund of all amounts paid for that order.

No administration, processing, cancellation or verification fee will be deducted where we decline the order before acceptance.

We will initiate the refund to the original payment method as soon as reasonably practicable, and ordinarily within five (5) business days after notifying the customer that the order has been cancelled.

The customer acknowledges that their bank, card issuer or payment provider may take additional time to process and display the refund.

10. IF WE CANNOT CONTACT THE CUSTOMER

The customer must provide a current telephone number and email address.

If we cannot contact the customer, we will make reasonable attempts using the contact details supplied with the order.

If verification cannot be completed after at least three (3) reasonable contact attempts over five (5) business days, we may notify the customer in writing that the order cannot proceed.

Unless another arrangement has been agreed, we may then cancel the unverified order and provide a full refund in accordance with clause 9.

11. RELEASE FOR MANUFACTURE

No manufacturing, procurement, fabrication or fulfilment will commence until the verification process has been completed and written confirmation has been issued.

Once written confirmation has been issued, custom-manufactured materials, cut-to-length products and specially ordered components may immediately be placed into production or procurement.

Any customer-requested cancellation or variation after written confirmation will be managed in accordance with our Cancellation and Variation Policy and subject to the Australian Consumer Law.

12. CUSTOMER CONFIRMATION

During or following verification, we may provide the customer with a written summary of the verified measurements, products, colours, components, price and delivery details.

The customer may be required to approve that summary in writing before the order is released for manufacture.

The customer must carefully review the summary and promptly notify us of any error or omission.

The customer acknowledges that the patio kit will be manufactured using the measurements and selections confirmed during the verification process. Once the order has been accepted for manufacture, the customer remains responsible for the accuracy of those confirmed measurements unless the error resulted directly from information supplied by Sheffco Pty Ltd.

13. CALCULATOR AND CUSTOMER-INPUT ERRORS

We take reasonable care in operating and maintaining our online quotation system.

However, we are not responsible for an incorrect quotation to the extent that it results from inaccurate, incomplete or misleading measurements, information or selections supplied by the customer, including automated calculations based on customer-entered information.

Nothing in this clause excludes responsibility for our own negligence, misleading or deceptive conduct, breach of contract, failure to comply with a consumer guarantee or any liability that cannot lawfully be excluded.

14. BUILDING APPROVALS AND INSTALLATION

The customer is responsible for ensuring that the selected patio kit is suitable for the intended site and for obtaining any engineering approvals, building approvals, development approvals or other permits required by any local authority or regulatory body.

Unless expressly agreed in writing, Sheffco Pty Ltd does not provide approval services or warrant that any particular patio configuration will satisfy the requirements of any council, certifier or other regulatory authority.

We strongly recommend that customers engage a qualified builder, engineer or other suitably qualified tradesperson to confirm measurements, installation requirements and regulatory compliance before ordering.

15. AUSTRALIAN CONSUMER LAW

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these terms excludes, restricts or modifies any non-excludable consumer guarantee, right or remedy.

If these terms are inconsistent with any right that cannot lawfully be excluded, that right prevails and these terms apply only to the maximum extent permitted by law.

16. CONTACT DETAILS

Business Name: Sheffco Pty Ltd

Trading Name: D&C Patio Kits

ABN: 56 700 640 286

Website: https://www.dcpatiokits.com.au

Telephone: 1300 133 381

Email: orders@dcpatiokits.com.au

Address: Unit 3, 33 Expansion Street, Molendinar QLD 4214